Shipping and Returns

Shipping

All orders will be shipped as soon as possible but please allow 1-3 days from purchase. (Public holidays may affect postage times)

Please note that we are not classed as a metro area so next day express shipping is not guaranteed but still the fastest way to get our products to you.

Please Allow 1-4 days for Express shipping and 2-8 days for Regular post (These times may vary with public holidays, natural disasters or any other postage delays)

All orders will be sent via Australia Post. If Express/standard (Tracked) postage is selected as soon as your item is shipped, you will receive your tracking number.

Please Note: If you select local pick up our store is in Goomeri QLD 4601, if you select this option and are unable to pick up your Items you will be required to pay postage via direct deposit.

 

Returns

Here at Homer and Hide we pride ourselves on our customers being 100% satisfied with there purchases and our service.

If your item is Damaged or Faulty, please contact us straight away. We will be happy to work with you to resolve the issue via refund, or exchange. We do not offer a refund for change of mind . So please Choose wisely and read descriptions thoroughly before purchasing your item.

Faulty or Damaged Items - If you believe you have received a faulty item or if your item was damaged during shipping, you MUST notify us via email within 3 days of delivery confirmation. Any item that has been worn or used will not under any circumstances be considered a defective item and we will not allow for return, refund, or exchange. If you do not contact us within 3 days of your parcel being delivered any product damage will be considered normal wear and tear.

 

PLEASE ALSO NOTE: At Homer and Hide we pride in sourcing the finest products. Working with cowhide products there can be some Natural imperfections in the hide ie: Patches where the hair density varies or other patterns where hide is inconsistent, unfortunately due to using Natural cowhide these sometimes cant be avoided. Please review product photos carefully before purchasing.